Active Listening Definition
What is Active Listening?
Active listening definition: active listening is the process of paying attention to, and interpreting the underlying message of, customer interactions.
Active listening is an advanced listening technique where the listener – typically a brand representative – makes a conscious effort to look at all aspects of a conversation.
They will look for elements used by a customer such as:
- Words, sounds, and tonality
- Body language and expressions
By effectively interpreting these, we are able to gain a deeper insight into what the customer is really trying to say.
For example:
Sales reps who use active listening may notice that a customer’s objection to the price of your product is actually them expressing doubt this is the correct solution for them.
Manage all your social media accounts in one place.
Craft, schedule, & auto-post content to all your social channels, then track analytics and manage interactions from a single, easy-to-use dashboard.
Popularity of the term Active Listening
Concept related to Active Listening
Additional resources about Active Listening
- Listen Up: How Active Listening Transforms Your Marketing
- Active Listening Helps Drive Sales
- Active Listening is an Effective Listening Skill and Strategy