Average Response Time Definition

average response time definition

What is an Average Response Time?

Average response time definition: average response time is the average measure of time it takes for a brand to respond to customer interactions on social media.

Average response times have a direct impact on customer satisfaction, and expectations are often quite high. For example:

  • 85% of Facebook users expect a response within six hours
  • 64% of Twitter users expect a response within one hour

However, the average response time for most brands is 24 hours.

Facebook has started displaying the response time on branded Facebook pages in an effort to improve response times on the platform.


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